Terms & Conditions
Last Updated: July 12, 2026
Welcome to Heavy Essentials. By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Acceptance of Terms
By using our website, placing an order, or creating an account, you agree to comply with these Terms & Conditions and all applicable laws.
2. Products and Pricing
We strive to ensure that all product descriptions, specifications, prices, and images are accurate.
However:
- Product colors may vary slightly depending on your device.
- Prices may change without prior notice.
- Products are subject to availability.
- We reserve the right to correct pricing or listing errors.
3. Orders
We reserve the right to:
- Accept or reject any order
- Cancel orders due to pricing errors, stock shortages, suspected fraud, or technical issues
- Request additional information before processing an order
An order confirmation does not guarantee final acceptance.
4. Payment
We accept the payment methods displayed during checkout.
Orders will be processed after successful payment confirmation where applicable.
For Cash on Delivery (COD), payment must be made upon receiving the product.
5. Shipping & Delivery
Delivery times are estimates and may vary depending on location, courier service, weather conditions, or public holidays.
Heavy Essentials is not responsible for delays caused by third-party courier services.
6. Returns & Refunds
Returns and refunds are subject to our Return & Refund Policy.
Customers should inspect products upon delivery and report any issues within the specified return period.
Products must be returned in their original condition unless damaged during delivery.
7. Warranty
Warranty, where applicable, is provided according to the manufacturer’s terms.
Products without manufacturer warranty are covered only by the return policy.
8. User Responsibilities
You agree to:
- Provide accurate information
- Keep your account credentials secure
- Not misuse or attempt to interfere with the website
- Not engage in fraudulent or illegal activities
9. Intellectual Property
All website content, including text, graphics, logos, product images (unless otherwise credited), designs, and trademarks, belongs to Heavy Essentials or its licensors.
Unauthorized copying, reproduction, or commercial use is prohibited.
10. Limitation of Liability
Heavy Essentials shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products, except where prohibited by applicable law.
11. Privacy
Your use of our website is also governed by our Privacy Policy.
12. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be published on this page and become effective immediately upon posting.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
14. Contact Us
For questions regarding these Terms & Conditions, please contact us using the contact information provided on our website.
Thank you for shopping with Heavy Essentials.