Shipping & Delivery Policy
Shipping & Delivery Policy
Heavy Essential delivers across Bangladesh. This page explains our delivery charges, delivery time and how we send your order.
Delivery charges
| Delivery area | Weight | Delivery charge |
|---|---|---|
| Faridpur Sadar | All orders | Free |
| Inside Dhaka | Up to 1 kg | BDT 80 |
| Outside Dhaka (anywhere in Bangladesh) | Up to 3 kg | BDT 120 |
Delivery inside Faridpur Sadar is free for all orders. Choose “Faridpur Sadar” in the Delivery area field at checkout. We may call you to confirm your address before dispatch.
For other areas, above these weights the delivery charge is adjusted according to the weight of your order.
Delivery charge by weight and quantity
These weight-based charges apply to deliveries outside Faridpur Sadar. The delivery charge depends on the weight of your order and the quantity you buy. Inside Dhaka, products above 1 kg are charged according to their weight. Outside Dhaka, products above 3 kg are charged according to their total weight and quantity. Products priced above BDT 2,000 are often large items, so we check their size and weight first and then confirm the delivery charge. Please contact us before you order to know the exact delivery charge.
Delivery time
Orders are usually delivered within 3 days.
Couriers and home delivery
We send your order by trusted couriers such as Steadfast and Pathao, with home delivery to your address.
Payment
You can pay with Cash on Delivery or bKash.
Wrong or different products
If the product you receive is different from what is shown on our website, you can return it. No delivery charge applies to such a return. Please read our Refund and Returns Policy for the full process.
Warranty and delivery charges
Our products are covered by warranty. If you choose to send a product to us for warranty service, delivery charges apply in both directions, when sending the product to us and when we send it back. See our FAQ for more on warranty.
Need help?
Questions about your order or delivery? Visit our Contact Us page, or call 01913-467817 (Saturday to Thursday, 9:00 AM to 8:00 PM).